Terms

Terms and Conditions for CoreShop by True Core Oy.

  • Please read these terms carefully before accepting your reservation and/or order for products, tickets or services.
  • By accessing and/or using the CoreShop You accept and are bound by these Terms and Conditions.
  • If You do not accept these Terms and Conditions, do not access and/or use the CoreShop web shop / online store.
  • Customers are required to enter valid and working contact information (email address, mail address, phone number, real name) when placing orders and/or registering for an account on CoreShop.
  • Customer understands it’s essential to enter correct, valid and working email address when ordering and/or registering because CoreShop will use email as the only method of delivering order confirmations, notices, notifications, receipts, tickets and other information to customer.
  • In addition to the price of the product, service, or a ticket, CoreShop can charge the customer the applicable delivery and service fees.
  • Tickets cannot be changed/returned or refunds issued after purchase.
  • CoreShop shall not provide a replacement or reimbursement for any tickets that have been misplaced, stolen, destroyed or lost.
  • Tickets bought from CoreShop can only be returned, if the event is cancelled or transferred to another date.
  • When returning tickets, you will get your money back excluding the service fees. The service fees are used to cover costs resulting from payment traffic and the delivery of the tickets that take place at the time of ticket sale.
  • CoreShop serves as a ticket provider for events. The event organiser is in charge of the event and possible programme changes or cancellation.
  • If the event is not cancelled or the date changed, according to CoreShop terms a ticket already purchased cannot be returned or exchanged.
  • The Terms and Conditions are available for reading in the order confirmation (checkout page), and/or at the website.
  • CoreShop acts only as the party providing tickets for an event. The event organiser is responsible for the event and any changes to the programme and schedules, including cancellation, along with the obligations stipulated in the Value Added Tax Act.
  • CoreShop is not liable, even in part, for any cancellation of an event or changes to its programme and schedule or for any costs and damages arising from these, such as refunding the price of the tickets to the customer. However, CoreShop shall return the price of tickets for a cancelled event, minus the delivery and service charges, to the customer if CoreShop has not yet remitted this amount to the event organiser.
  • The customer is obliged to verify that the event has not been cancelled and to check any other details and changes related to the event (such as show time, age limits and business hours) by consulting the CoreShop Web site and the event website.
  • If an event is rescheduled or cancelled, or if the programme or schedule changes, no delivery and service charges paid to CoreShop shall be refunded.
  • CoreShop and/or the event organizer shall report any event cancellations and programme/schedule changes, via e-mail, to those customers who have submitted their valid e-mail address when purchasing tickets.
  • If tickets for special groups (such as pensioner, student or similar discount tickets) are available for the event, the ticket-holder must be prepared to show a certificate of entitlement to the discount at the entrance to the event.
  • Orders shall be valid only until the date specified. Times for reservations vary with the event in question. Check your reservation time when you place your order. If the order is not redeemed or the invoice paid by the due date stated, the reservation shall lapse and the tickets ordered shall be automatically placed back on sale.
  • Resale of tickets that one has purchased is prohibited except where CoreShop has granted permission for this.
  • If the event is subject to a limitation on purchase numbers, CoreShop shall have the right to cancel the sale and invalidate any tickets in excess of the limit that are part of the order.
  • Under the Consumer Protection Act, products purchased from the CoreShop Web shop (this does NOT apply to tickets) may be returned within 14 days at no charge, exclusive of any costs for return.
  • The product returned must be unused and appropriately packaged for transport. Whenever returning a product or filing a complaint about a defect in a product, the customer is liable for showing proof of purchase: a receipt or another certificate indicating the place and time of purchase.
  • When returning products You (customer) will be responsible for all potential damages and losses.
  • True Core Oy has the right to alter and amend the CoreShop online store. True Core Oy may suspend the online store when necessary e.g. for installation, amendment or maintenance work or for other justifiable reasons. True Core Oy has the right to terminate the online store.
  • You agree to use the CoreShop online store in a manner that does not cause harm to True Core Oy, its designers, developers, administrators, owners or other users of the online store or third parties. True Core Oy reserves the right to terminate or restrict your access to the online store without prior notice if You violate these Terms and Conditions or if you abuse the online store.
  • You must not misuse the website. You must not commit or encourage a criminal offence, transmit or distribute virus or any other material, which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene.
  • You must not hack into service, corrupt data, cause annoyance to other users, send spam or try to affect the performance or functionality of any computer facilities of or accessed through this website.
  • True Core Oy may use subcontractors to fulfill its obligations in running the CoreShop online store.
  • All the product, ticket and service prices and delivery charges include current Finnish VAT irrespective of the delivery destination.
  • International customers are responsible for all taxes, duties and fees required by their customs services. Customs policies vary widely from country to country; You should contact the respective local customs office for further information.
  • All the product prices and delivery charges are displayd in euros (EUR).
  • True Core Oy and CoreShop reserves the right to change the prices.
  • These terms and the interpretation thereof shall be governed by the laws of Finland, excluding the rules on conflict of laws.
  • Any disagreements arising from these terms of delivery and the contractual relationship shall be settled primarily through negotiation.
  • If True Core Oy fails to comply with these Terms and Conditions because of unusual adverse circumstances outside of its control due to force majeure such as strikes, civil unrest, war or natural catastrophes, then True Core Oy cannot be held responsible.
  • True Core Oy and CoreShop reserves the right to make changes to the service of the online store, to its products, to policies, and these Terms and Conditions at any time.
  • These terms of delivery shall enter into effect on 01.03.2015 and remain in force until further notice.
  • The customer accepts these terms when purchasing products, tickets or services from the CoreShop online store.